Care Connect

FAQs

Care-Connect is a new primary care provider with an aim to coordinate patient care journeys through innovative patient centred healthcare solutions that support and empower individuals to achieve better health and well-being.

How was Care-Connect established?

Care-Connect was established as a partnership between Centric Health, Ireland's largest primary care network and Irish Life Health, one of Ireland's leading health insurance providers.

Who can access Care-Connect programmes?

Care-Connect programmes are available to Irish Life Health members aged 18+ on all hospital plans. Terms and conditions apply. See your Table of Cover and Membership Handbook for details.

What programmes do Care-Connect offer?

Care-Connect currently offers a care programme for Irish Life Health members with Heart Failure and respiratory conditions including COPD, Chronic Bronchitis, Emphysema or Bronchiectasis. More care programmes will be available in 2023 and beyond. Please refer to Irish Life Health to confirm your cover for this benefit.

How much do Care-Connect programmes cost?

Cover for the programme may be available on your health insurance plan. Please refer to Irish Life Health to confirm what is covered under this benefit.

Do I need any equipment?

Care-Connect will provide you with all the equipment you may need to participate in any of Care-Connect’s programmes. You will need access to a smart device such as a smart phone or tablet in order to participate in a care programme.

Will my GP know what’s happening?

Keeping your GP in the loop is an important part of your care plan. With your permission, we’ll keep them updated on any changes or concerns with your overall health and clinical condition.

How do I know if I’m eligible for a Care-Connect programme?

You can participate if you’ve been diagnosed with one of the conditions supported by our programmes. To check if you are eligible you can contact our team or discuss this with your GP or consultant.

How is my data kept safe?

Data security is of upmost importance to Care-Connect. Care-Connect is the controller of all data collected during your care and has strict data protection processes and procedures in place. If you have any questions or queries regarding how Care-Connect manages your data, you can contact our Data Protection Officer at dpo@care-connect.ie.

For more information: